ABOUT THE COMPANY

Joink, LLC was founded as an Internet Service Provider, providing dial-up, DSL and fixed wireless broadband Internet services.  Today, the company provides connectivity for customers who span the landscape from residential to enterprise using technologies that include leased lines, unlicensed wireless, licensed wireless, and fiber optics.  Also, the company provides managed hosting services including virtual machine, web/email, and offsite backup storage.  And finally, the Company’s technology services group leverages its enterprise knowledge of networking, software, storage, and telephony technologies to provide design, installation, and continued supported around key technologies from companies such as VMware, Cisco UCS, IBM, Veeam and Microsoft.

POSITION SUMMARY
This position will assist in the coordination of installation scheduling, verifying that Joink’s systems are kept up to date and maintaining contact with customers. 

REPORTS TO

• Senior Fiber Operations Manager

SUPERVISES

• No direct reports
• May lead, train, or participate in work team assignments

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Maintain contact with customers to schedule FTTH installation dates and times.
2. Verify that Joink’s systems are kept up to date with time entry.
3. Follow up with customer after completion to confirm satisfaction and/or return work needed.
4. Verify valid permits and locates prior to scheduling installations.
5. Work with in-house team members to have knowledge of install requirements.
6. Use computer system to plan, research, and execute the coordination of orders.
7. Maintain calendars/spreadsheets with the appropriate schedule dates for necessary crews.
8. Print and distribute calendars and printed plans as needed.
9. Coordinate with external teams to plan installations.
10. Data entry as needed for Joink construction crews and/or contractor crews.
11. Scan as-built drawings as returned from OSP crews.
12. Use 811 to request locates for orders.

KNOWLEDGE, SKILLS, AND ABILITIES

• Effective customer service skills
• Expertise in verbal/written communication
• Organized and detail-oriented
• Ability to maintain a professional demeanor
• Ability to evaluate situations and adjust to changing priorities
• Proficiency with Microsoft Office software

QUALIFICATIONS

• High School Diploma
• Customer service experience
• Candidate must be willing to reside near or commute to a Joink office (Currently within Illinois: Taylorville, Hillsboro; Indiana: Terre Haute)
• Candidates which have the following will have priority:
  • 2-3 years’ experience in data entry and/or customer service

WORKING ENVIRONMENT

• 40 hours per week
• Office Environment
• Willingness to travel to other Joink offices, industry conferences, etc.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to spend long hours using a computer/keyboard and/or phone. May involve prolonged periods of sitting, standing, or walking.

OTHER DUTIES

Please note that this job description is not a comprehensive list of all activities, duties or responsibilities the employee may be required to engage in for this job. These duties, activities, and responsibilities may change at any time with or without notice.

EEO STATEMENT

Joink is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability status, sexual orientation, gender identity, marital status, pregnancy, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.