Job Title: Fiber Sales Associate
Classification: Exempt, Salary
POSITION SUMMARY
The Fiber Sales Associate is responsible for generating new business and maintaining relationships with existing customers within Joink’s current and future service areas. This role will conduct sales activities, customer outreach, and relationship management to drive revenue growth and market penetration for Joink’s fiber network services.
REPORTS TO
• Fiber Sales Manager
SUPERVISES
• May lead, train, or participate in work team assignments
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Generate new business through prospecting, cold calling, and relationship building within assigned territories.
2. May conduct sales presentations and product demonstrations to residential and/or business customers, as well as internal teams.
3. Develop and maintain strong customer relationships to ensure customer satisfaction and retention.
4. Gather, analyze, and report data to assist in decision-making related to new service area deployments.
5. Achieve monthly and quarterly sales targets and revenue goals.
6. Assess neighborhood and business area viability using mapping software and other analytical tools.
7. Document all sales activities, customer interactions, and opportunities accurately in Joink’s CRM system.
8. Collaborate effectively with marketing, customer service, and technical teams to ensure seamless customer experience.
9. Maintain comprehensive knowledge of Joink products, services, pricing, and competitive landscape.
10. Participate in regular sales meetings and provide updates on sales activities, pipeline, and market feedback.
11. May conduct field scouting and research to identify potential market areas for Joink’s fiber network services.
12. Deliver quality work within established deadlines while managing multiple customer accounts and opportunities.
KNOWLEDGE, SKILLS, AND ABILITIES
• Strong analytical and research skills
• Ability to interpret geographical data and maps
• Proficiency with Microsoft Office Suite, particularly Excel
• Ability to use CRM and data collection software effectively
• Excellent written and verbal communication skills
• Strong organizational skills and attention to detail
• Ability to maintain a professional demeanor
• Ability to evaluate situations and adjust to changing priorities
• Ability to prioritize workload, completing all assignments in a timely manner
QUALIFICATIONS
• High School Diploma or equivalent required; Bachelors’ degree preferred
• 2-3 years of experience in sales, customer service, or related filed preferred
• Candidate must be willing to reside near or commute to a Joink office (Currently within Illinois: Taylorville, Hillsboro; Indiana: Terre Haute)
WORKING ENVIRONMENT
• Must be able to work overtime with and without notice
• Hybrid office environment and outdoor environment
• Regular travel within service footprint to engage in outside sales at least 60% of the time
• May have access to company vehicle; mileage-reimbursement for personal vehicle usage
• Occasional travel to industry conventions, training, or other Joink offices.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Must be able to spend extended hours using a computer/keyboard and/or phone.
• Involves prolonged periods of sitting, standing, and walking.
OTHER DUTIES
Please note that this job description is not a comprehensive list of all activities, duties or responsibilities the employee may be required to engage in for this job. These duties, activities, and responsibilities may change at any time with or without notice.
EEO STATEMENT
Joink is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability status, sexual orientation, gender identity, marital status, pregnancy, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.