ABOUT THE COMPANY

Joink, LLC was founded as an Internet Service Provider, providing dial-up, DSL and fixed wireless broadband Internet services.  Today, the company provides connectivity for customers who span the landscape from residential to enterprise using technologies that include leased lines, unlicensed wireless, licensed wireless, and fiber optics.  Also, the company provides managed hosting services including virtual machine, web/email, and offsite backup storage.  And finally, the Company’s technology services group leverages its enterprise knowledge of networking, software, storage, and telephony technologies to provide design, installation, and continued supported around key technologies from companies such as VMware, Cisco UCS, IBM, Veeam and Microsoft.

POSITION SUMMARY
The Wireless Field Technician helps to install and maintain the infrastructure supporting wireless communications systems. Wireless communications systems encompass wireless Internet access, satellite systems, and related equipment.

REPORTS TO

• Customer Premise Installation Supervisor

SUPERVISES

• No direct reports
• May lead, train, or participate in work team assignments

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Perform new installation or disconnection of wireless internet service at customer location (ability to discern colors is required to read some equipment/discern data cable strand order).
2. Carry out periodic work to maintain the wireless networks.
3. Travel on site to customer location to troubleshoot, assist and resolve problems.
4. Maintain inventory of necessary materials and tools for company vehicles.
5. Recognize, practice, and ensure safety rules and procedures.
6. Track time and keep detailed records of work performed through time entry.
7. Keep company vehicle in clean, professional appearance.
8. Driving duties include conveying materials, equipment, and staff to and from work sites and ability to meet necessary FMCSA requirements (includes passing the DOT physical).

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent verbal communications and interpersonal skills
• Good customer service skills
• Possess basic computer skills
• Familiar with electronics, digital radio technology, and cellular systems
• Ability to use measuring and diagnostic tools to test, adjust, and repair electronic equipment
• Must be willing to learn new technologies

WORK ENVIRONMENT

This position requires travel to various locations and routinely uses a variety of equipment and tools relating to electronics, digital radio technology, cellular systems, wireless, and fiber.

Generally, working hours are from 8AM—5PM Monday through Friday. However, applicants must be willing and able to:

• Must be able to work some overtime as needed and/or without advance notice
• Predominately outside, year-round

QUALIFICATIONS

• High school education or equivalent required
• Valid driver’s license and clean driving record
• Possess basic computer skills
• Familiar with electronics, digital radio technology, and cellular systems
• Ability to use measuring and diagnostic tools to test, adjust, and repair electronic equipment
• Candidate must be willing to reside near or commute to Terre Haute, Indiana.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee must regularly lift and /or move up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.

WHEN APPLYING

• Please prepare a cover letter explaining why you are an excellent fit for this position
• Please outline all work experience, detailing any relevant work experience
• Please outline all training and certifications achieved
• Please describe scenarios in which your logic and analytical abilities have allowed you to troubleshoot and solve problems effectively

OTHER DUTIES

Please note that this job description is not a comprehensive list of all activities, duties or responsibilities the employee may be required to engage in for this job. These duties, activities, and responsibilities may change at any time with or without notice.

EEO STATEMENT

Joink, LLC is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, marital status, pregnancy, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.