(812) 234-5100  |   help@joink.com

Job Title: IT Infrastructure Technician

Classification:  Exempt, Salary

ABOUT THE COMPANY

Joink, LLC was founded as an Internet Service Provider, providing dial-up, DSL and fixed wireless broadband Internet services.  Today, the company provides connectivity for customers who span the landscape from residential to enterprise using technologies that include leased lines, unlicensed wireless, licensed wireless, and fiber optics.  Also, the company provides managed hosting services including virtual machine, web/email, and offsite backup storage.  And finally, the Company’s technology services group leverages its enterprise knowledge of networking, software, storage, and telephony technologies to provide design, installation, and continued supported around key technologies from companies such as VMware, Cisco UCS, IBM, Veeam and Microsoft.

POSITION SUMMARY

The IT Infrastructure Technician is responsible for all onsite service and support needs for our customers. This relates to all technology and includes workstations, servers, printers, networks, and vendor specific hardware and software.

REPORTS TO

  • MSP Operations Manager

SUPERVISES

  • No direct reports
  • May lead, train, or participate in work team assignments

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Design and implement IT infrastructure solutions that meet the company’s technical requirements and business needs.
  2. Manage and optimize AWS, Microsoft Azure, Office 365, and SharePoint Online to ensure seamless collaboration and data security.
  3. Maintain Windows Server environments, ensuring high availability, performance, and security.
  4. Administer and optimize virtualization technologies such as Hyper-V, VMWare, AWS, and Microsoft Azure.
  5. Oversee Microsoft IIS and .Net applications, ensuring their availability, performance, and security.
  6. Implement and maintain security best practices, policies, and compliance standards across the IT infrastructure.
  7. Provide advanced technical support and troubleshoot complex infrastructure issues to minimize downtime and disruptions.
  8. Maintain accurate documentation of infrastructure configurations, processes, and procedures.
  9. Collaborate with cross-functional teams, including developers, network technicians, and security experts, to achieve project goals and objectives.

KNOWLEDGE, SKILLS, AND ABILITIES

  • Good verbal and written communication skills
  • Strong customer service orientation and desire to improve customer service, perception, and satisfaction
  • Strong attention to detail and organizational skills
  • Ability to maintain a professional demeanor
  • Ability to work alone and with a team
  • Ability to develop specific knowledge of the customer and how IT relates to their business strategy/goals
  • Ability to remain up-to-date with current and future technologies emerging in the industry through IT publications and online materials
  • Ability to multi-task and adapt to changes quickly
  • Interpersonal skills such as telephony skills, communication skills, active listening and customer care
  • Ability to evaluate situations and adjust to quickly changing priorities

QUALIFICATIONS

Key qualifications to fill this position are:

  • Bachelor of Science degree in Computer Science, Computer Engineering, related technical field or relevant work experience
  • Must possess 4-7 years of hands-on experience in the following:
    • Enterprise-level Microsoft infrastructure experience, including Windows Server, Active Directory, DNS, Exchange/Email, SQL Server, and similar.
    • Direct experience managing multi-server virtual environments
    • Virtualized systems such as VMWare, Microsoft Hyper-V, and Citrix
    • AWS, Azure Cloud Services Administration and knowledge of PowerShell and JSON scripting
    • Experience working with monitoring and alerting tools
    • Troubleshooting experience with application systems deployments
    • Candidate must be willing to reside near or commute to a Joink office (Currently within Illinois: Taylorville, Hillsboro; Indiana: Terre Haute)

WORKING ENVIRONMENT

  • 40 hours per week
  • After hours maintenance as required
  • Regular travel to customer locations, some office work
  • On-call/PagerDuty escalation

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to spend long hours using a computer/keyboard and/or phone. May involve prolonged periods of sitting, standing, or walking.

WHEN APPLYING

  • Please prepare a cover letter explaining why you are an excellent fit for this position
  • Please discuss your training and certification
  • Please describe scenarios in which your logic and analytical abilities have allowed you to troubleshoot and solve problems effectively

OTHER DUTIES

Please note that this job description is not a comprehensive list of all activities, duties or responsibilities the employee may be required to engage in for this job. These duties, activities, and responsibilities may change at any time with or without notice.

EEO STATEMENT

Joink is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability status, sexual orientation, gender identity, marital status, pregnancy, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.