ABOUT THE COMPANY

Joink, LLC was founded as an Internet Service Provider, providing dial-up, DSL and fixed wireless broadband Internet services.  Today, the company provides connectivity for customers who span the landscape from residential to enterprise using technologies that include leased lines, unlicensed wireless, licensed wireless, and fiber optics.  Also, the company provides managed hosting services including virtual machine, web/email, and offsite backup storage.  And finally, the Company’s technology services group leverages its enterprise knowledge of networking, software, storage, and telephony technologies to provide design, installation, and continued supported around key technologies from companies such as VMware, Cisco UCS, IBM, Veeam and Microsoft.

POSITION SUMMARY

This position will assist in the coordination of installation scheduling, verifying that Joink’s systems are kept up to date and maintaining contact with customers, use 811 to request locates for orders, ensure order status is kept up to date, review construction drawings and as-built, assist in taking calls on complaints, and track and coordinate contractor work.   

REPORTS TO

• Senior Fiber Operations Manager

SUPERVISES

• No direct reports
• May lead, train, or participate in work team assignments

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Coordinate residential and/or SMB orders from post-sale to post-activation.
2. Work with in-house team members to maintain knowledge of install requirements.
3. Call to coordinate scheduling of work with customer, following up with customer after each step with status updates.
4. Notify any permitting authorities of the work planned (if required).
5. Use 811 to request locates for orders.
6. Print and distribute plans as needed.
7. Verify that Joink’s systems are kept updated with details from each phase of work as well as a correct overall status and achievable target completion date.
8. Close out any bonds or permits entered for the order with internal team members.
9. Assist in taking calls on complaints, using internal tools to track customer concerns.
10. Review construction drawings and as-builts.
11. Track and coordinate contractor work, including:
    • Negotiate and source contractor agreements, ensuring appropriate certificates of insurance and signed contracts are obtained and filed.
    • Coordinate kickoff meetings with contractors.
    • Verify valid permits prior to releasing to contractors.
    • Use computer system to plan, research, and execute the coordination of contractors Maintain calendars/spreadsheets with the appropriate schedule dates for necessary contract crews.
    • Track, enter, and maintain accurate contractor footages then verify invoicing.
    • Data entry as needed for contractor crews.
    • Scan as-built drawings as returned from contractors.
12. Coordinate with and schedule the inspection team.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong analytical and problem-solving skills
• Effective customer service skills
• Expertise in verbal/written communication
• Organized and detail-oriented
• Ability to maintain a professional demeanor
• Ability to evaluate situations and adjust to changing priorities
• Proficiency with Microsoft Office software

QUALIFICATIONS

• 2-3 years’ experience in coordinating projects or schedules or equivalent education
• Customer service experience
• Candidate must be willing to reside near or commute to a Joink office (Currently within Illinois: Taylorville, Hillsboro; Indiana: Terre Haute)
• Candidates which have the following will have priority:
  • Bachelors degree in related field
  • Experience reading maps/distances/aerial images

WORKING ENVIRONMENT

• 40 hours per week
• Office Environment
• Willingness to travel to other Joink offices, industry conferences, etc.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to spend long hours using a computer/keyboard and/or phone. May involve prolonged periods of sitting, standing, or walking.

OTHER DUTIES

Please note that this job description is not a comprehensive list of all activities, duties or responsibilities the employee may be required to engage in for this job. These duties, activities, and responsibilities may change at any time with or without notice.

EEO STATEMENT

Joink is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability status, sexual orientation, gender identity, marital status, pregnancy, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.