Date Revised: August 2019
Job Title: Contact Center Representative – Weekend Support
Classification: Non-Exempt, Hourly, Part-Time
Do you enjoy solving problems? Would you find working from a desk providing on-line and on-telephone support to end users with varying skill sets satisfying? Are you motivated to provide an exceptional customer service experience? Do you enjoy working alone? If so, then you should consider applying for this position with Joink!
ABOUT THE COMPANY
Joink, LLC was founded as an Internet Service Provider, providing dial-up, Fiber and fixed wireless broadband and Fiber Internet services. Today, the company provides connectivity for customers who span the landscape from residential to enterprise using technologies that include leased lines, unlicensed wireless, licensed wireless, and fiber optics. Also, the company provides managed hosting services including virtual machine, web/email, and offsite backup storage. And finally, the Company’s technology services group leverages its enterprise knowledge of networking, software, storage, and telephony technologies to provide design, installation, and continued support around key technologies from companies such as VMware, Cisco UCS, IBM, Veeam and Microsoft.
ABOUT THE DEPARTMENT
Our contact center is responsible for providing support to:
ABOUT THE POSITION
The Contact Center professional must identify the problem being experienced by the customer, determine its source, and offer advice to resolve the problem, or escalate the issue to the next level of support. This position will serve a key role in supporting existing clients. This is a full-time position. This position will be paid hourly. This position will report to the Vice President of Operations.
The Contact Center Support Technician, Tier II, has the following key responsibilities:
KNOWLEDGE, SKILLS, AND ABILITIES
Key qualifications include:
Please note that this job description is not a comprehensive list of all activities, duties or responsibilities the employee may be required to engage in for this job. These duties, activities, and responsibilities may change at any time with or without notice.
Joink, LLC is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.