(812) 234-5100  |   help@joink.com

Job Title: Administrative Assistant – Sales
Classification:  Non Exempt, Hourly


Joink, LLC was founded as an Internet Service Provider, providing dial-up, DSL and fixed wireless broadband Internet services.  Today, the company provides connectivity for customers who span the landscape from residential to enterprise using technologies that include leased lines, unlicensed wireless, licensed wireless, and fiber optics.  Also, the company provides managed hosting services including virtual machine, web/email, and offsite backup storage.  And finally, the Company’s technology services group leverages its enterprise knowledge of networking, software, storage, and telephony technologies to provide design, installation, and continued supported around key technologies from companies such as VMware, Cisco UCS, IBM, Veeam and Microsoft.


This administrative assistant will support the sales team with taking calls, entering orders, and calling customers as well as assisting with order scheduling and disconnect and upgrade/downgrade orders.


  • Sales Manager


  • No direct reports
  • May lead, train, or participate in work team assignments.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Answer calls and texts from sales representatives, assisting with the entry of orders into company software.
  2. Work with Activations and Fiber Operations departments to ensure information in company software for door-to-door sales is accurate.
  3. Assist with the scheduling process as needed through past registrations, customer-call ins, and attempted communication with potential customers.
  4. Assist with quality control calls to customers regarding door-to-door activity and communication.
  5. Assist Sales Manager with disconnect and upgrade/downgrade orders.
  6. Assist the Sales team with other general administrative tasks as needed.


  • Excellent verbal/written communication skills
  • Excellent listening and customer service skills
  • Excellent attention to detail
  • Ability to maintain a professional demeanor
  • Ability to evaluate situations and adjust to changing priorities
  • Organized and able to provide and maintain detailed documentation


  • 2 years’ experience in a customer service setting.
  • Candidate must be willing to reside near or commute to a Joink office (Currently within Illinois: Taylorville, Hillsboro; Indiana: Terre Haute)
  • Candidates which have the following will have priority:
    • Associate degree in related field.


  • 40 hours per week
  • Office Environment
  • Occasional overtime as needed


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Must be able to spend long hours using a computer/keyboard and/or phone. May involve prolonged periods of sitting, standing, or walking.


Please note that this job description is not a comprehensive list of all activities, duties or responsibilities the employee may be required to engage in for this job. These duties, activities, and responsibilities may change at any time with or without notice.


Joink is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability status, sexual orientation, gender identity, marital status, pregnancy, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class.