Open Internet Statement

The Federal Communications Commission issued rules to preserve the Internet as an open platform. These rules went into effect on November 20, 2011 and can be found at this link: http://www.gpo.gov/fdsys/pkg/FR-2011-09-23/html/2011-24259.htm. All Internet service providers are required to post information regarding various issues so that consumers, both residential and business, can make informed choices about choosing an Internet service provider. This document contains information regarding our services and in compliance with the FCC’s rules. The policies contained herein serve as a supplement to the existing terms of service.

The FCC’s rules focus on four primary issues:
Transparency. Fixed and mobile broadband providers must disclose the network management practices, performance characteristics, and terms and conditions of their broadband services;
No blocking. Fixed broadband providers may not block lawful content, applications, services, or non-harmful devices; mobile broadband providers may not block lawful Web sites, or block applications that compete with their voice or video telephony services; and
No unreasonable discrimination. Fixed broadband providers may not unreasonably discriminate in transmitting lawful network traffic.
Reasonable network management. ISPs may engage in reasonable network management to maintain a high quality of service for broadband Internet access.

Network Practices

ISPs must disclose their network practices, specifically in the four general areas listed below. ISPs may not block lawful content, applications, services, or non-harmful devices, subject to reasonable network management. An ISP may not block consumers from accessing lawful Web sites, subject to reasonable network management; nor shall the ISP block applications that compete with the provider’s voice or video telephony services, subject to reasonable network management. ISPs may not unreasonably discriminate in transmitting lawful network traffic over a consumer’s broadband Internet access service, although, reasonable network management shall not constitute unreasonable discrimination. The FCC’s rules state that a network management practice is reasonable if it is appropriate and tailored to achieving a legitimate network management purpose, taking into account the particular network architecture and technology of the broadband Internet access service.

Congestion Management

Joink does not employ specific network congestion management practices. By this we mean that Joink does not have automatic systems that make changes to network routing or individual customer bandwidth and/or latency based on network congestion.

Joink reserves the right to temporarily block or throttle internet traffic to customers who do not meet our acceptable use policy as outlined at www.joink.com/aup. Joink also may black hole or block traffic to certain regional areas in the event of a denial of service attack to maintain the best connectivity for the network as a whole.

Joink currently only offers unlimited plans. If plans change to usage based billing in the future, customers will be notified in advance and limits will be conspicuously posted on our website.

Application-Specific Behavior

Joink does not block or rate-control specific protocols or ports with the following exceptions:
TCP or UDP ports 25, 137, 138, 139, and 445. Customers may request those ports to be opened if they agree to use proper firewalling techniques and anti-spam practices.
Other ports and services may be blocked as requested by the customer or to comply with legal requirements restricting malicious services. Customers must specifically request this service by contacting help@joink.com.

Device Attachment Rules

The customer handoff from Joink is a standard 10/100Mb or 10/100/1000Mb Ethernet connection. This may be connected to a customer’s computer or router. Devices connected to the network MUST NOT send Spanning Tree (STP), Rapid Spanning Tree (RSTP) or other types of Layer 2 network management protocols. Devices connected to the network MUST NOT send Layer 3 routing information such as OSPF, RIP, or BGP traffic to Joink equipment. Customers may not face a DHCP server toward Joink equipment. Joink will take steps to block DHCP responses coming from unauthorized servers, which may include disabling the customer’s connection.

Security

Joink employs industry standard methods to ensure the privacy of its end users and critical network infrastructure.

Performance Characteristics

ISPs must disclose the following network performance characteristics:

Service Description:

Fiber optic Internet: Joink provides fixed service over fiber-optic cable and copper facilities using GPON technology. Speeds are not guaranteed and are advertised as “up to.” Typically speeds to a fiber subscriber device are at the rate advertised, but many factors, outside of Joink’s control may include the customer’s own device, Acts of God, or upstream connections on the Internet.

Fixed Wireless: Joink provides fixed wireless Internet access using professional equipment that has been enhanced for fixed terrestrial wireless broadband service using unlicensed spectrum. Expected access speed is up to the speeds advertised at www.joink.com. Speeds specified are configured as rate limits and are not in any way guaranteed. Latency from our network edge to customer premise equipment is expected to be <50 milliseconds, but is not guaranteed. Factors outside of Joink’s control, including weather, Acts of God, upstream providers, customer owned equipment or third party interference may degrade speed or increase latency.

All services should be acceptable for most real time applications, provided the application bandwidth requirements do not exceed the service plan rate limits.

Impact of Specialized Services:

Joink provides VoIP services only on fiber optic connections. Joink network management does not discriminate against or favor VoIP services from Joink any differently than those from other providers.

Commercial Terms

ISPs must disclose the commercial terms of its broadband Internet access service including those listed below.

Pricing: Monthly prices, usage limits and other fees are described at http://www.joink.com under their respective headings.

Privacy Policies

Network management practices do not routinely entail inspection of network traffic. Network traffic may be inspected as needed by Joink personnel in the ordinary course of diagnosing and correcting network issues. Network Traffic is not routinely stored or provided to outside parties. Network traffic may be captured, stored, or shared with equipment vendors for the purpose of diagnosing and repairing issues with network equipment or performance or to comply with law enforcement requests. The Joink Privacy Policy is published online at www.joink.com/privacy.

Redress Options

Joink prides itself on providing great, local customer service. Joink uses a full time technical support staff and Customer Relationship Management system to resolve any and all disputes. Joink works hard to have a live person available to answer all phone calls between 8a-7p M-F, excluding holidays. In the event that all phone lines are in use, customers are encouraged to leave voicemails. Customers may also contact us at help@joink.com.

FCC Notice

If a customer believes that these open Internet rules are not being met, the customer may file an informal complaint at the Federal Communications Commission. The FCC urges customers to submit any complaints via its website at the following address: http://esupport.fcc.gov/complaints.htm. Customers may also file a formal complaint at the FCC using Part 76 of the Commission’s rules.

Additional Disclaimers

The Open Internet Rules, as adopted, and these Open Internet Principles are not intended to affect, alter or otherwise supersede the legal status of cooperative efforts by broadband Internet Access Service Providers and other service providers that are designed to curtail infringement in response to information provided by rights holders in a manner that is timely, effective, and accommodates the legitimate interests of the company, rights holders, and end users. Furthermore, the FCC’s Open Internet Rules, as adopted, and this company’s Open Internet Principles do not prohibit the company from making reasonable efforts to address the transfer of unlawful content or unlawful transfers of content. For additional information, please review the Terms of Service www.joink.com/tos and Acceptable Use Policy, www.joink.com/aup.

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Joink LLC
1362 Wabash
Terre Haute, IN 47807
Phone
888-315-6465 (Toll Free)
812-234-5100 (Local)

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