System Administrator

Details

Job Title:System Administrator
Classification:Exempt, Salaried

Date Revised: July 26, 2017

Job Title: System Administrator

Classification: Exempt, Salaried

ABOUT THE COMPANY

Joink, LLC was founded as an Internet Service Provider, providing dial-up, DSL and fixed wireless broadband Internet services. Today, the company provides connectivity for customers who span the landscape from residential to enterprise using technologies that include leased lines, unlicensed wireless, licensed wireless, and fiber optics. Also, the company provides managed hosting services including virtual machine, web/email, and offsite backup storage. And finally, the Company’s technology services group leverages its enterprise knowledge of networking, software, storage, and telephony technologies to provide design, installation, and continued supported around key technologies from companies such as VMware, Cisco UCS, IBM, Veeam and Microsoft.

ABOUT THE POSITION

The System Administrator is responsible for maintaining the design and integrity of the internal systems, including customer-facing hosted and cloud environments, as well as providing technical assistance to team members with system and network requests.

REPORTS TO

  • Joink Managed Services Manager

SUPERVISES

  • No direct reports
  • May lead, train, or participate in work team assignments

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. IT Support relating to issues with internal systems and network infrastructure
  2. Technical and support services for:

    1. Windows Server, Exchange, SQL, SharePoint, and other Microsoft-related technologies
    2. Virtualization technologies (including VMware, Cisco, and Microsoft)
    3. WAN and LAN connectivity, routers, firewalls, and security
    4. Disaster recovery solutions
    5. Remote access solutions (VPN and Terminal Services)
  3. Administer hosted and cloud solutions for customers using technologies that meet their requirements
  4. Monitor the remote monitoring and management system alerts and notifications, and respond accordingly through service tickets
  5. Administration and maintenance of the remote monitoring and management system: update agent scripts, respond to alerts, monitor dashboard, and periodic system review
  6. Document maintenance for all computer systems and network infrastructure in IT Glue
  7. Communication with customers in ConnectWise as required: Keeping them informed of incident progress, notifying them of impending changes or agreed outages

KNOWLEDGE, SKILLS, AND ABILITIES

  • Good verbal and written communication skills
  • Strong customer service orientation
  • Strong attention to detail and organizational skills
  • Ability to maintain a calm demeanor and exhibit professional conduct in stressful situations

QUALIFICATIONS

Key qualifications required to fill this position are:

  • 2-4 years of related experience
  • Experience with Windows Server 2008, 2012, 2016
  • Experience with routing, Switching, and Firewalls
  • Site-to-Site and Client VPN Configuration
  • Wireless network design and management


WORKING CONDITIONS

  • 8 AM – 5 PM Monday through Friday
  • Office environment
  • After hours maintenance as requested/required by customer

WHEN APPLYING

  • Please prepare a cover letter explaining why you are an excellent fit for this position
  • Please discuss your training and certification
  • Please describe scenarios in which your logic and analytical abilities have allowed you to troubleshoot and solve problems effectively

OTHER DUTIES

Please note that this job description is not a comprehensive list of all activities, duties or responsibilities the employee may be required to engage in for this job. These duties, activities, and responsibilities may change at any time with or without notice.

EEO STATEMENT

Joink, LLC is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class. 

Contact Us

Joink LLC
1362 Wabash
Terre Haute, IN 47807
Phone
888-315-6465 (Toll Free)
812-234-5100 (Local)

Check Email

Customers