Network Technician

Details

Job Title:Network Technician
Classification: Exempt, Salary


Date Revised: July 2018

Job Title: Network Technician

Classification: Exempt, Salary

Do you want to be part of a customer focused, high performance, high integrity team of technology professionals?  At Joink Managed Services we deliver trusted technology solutions.  We’re in search of dynamic individuals that are passionate about technology and providing the best-in-class customer service we’re known for.

ABOUT THE COMPANY

Joink, LLC was founded as an Internet Service Provider, providing dial-up, DSL and fixed wireless broadband Internet services. Today, the company provides connectivity for customers who span the landscape from residential to enterprise using technologies that include leased lines, unlicensed wireless, licensed wireless, and fiber optics. Also, the company provides managed hosting services including virtual machine, web/email, and offsite backup storage. And finally, the Company’s technology services group leverages its enterprise knowledge of networking, software, storage, and telephony technologies to provide design, installation, and continued supported around key technologies from companies such as VMware, Cisco UCS, IBM, Veeam and Microsoft.

POSITION SUMMARY

The Network Technician oversees support of server infrastructure and hosted software solutions. This position is responsible for support in product areas such as dedicated hosting, shared hosting, data backup systems, and cloud services.

We are looking for an individual who is at home on the cutting edge of technology, can be both designer and ambassador, and will be seen as an expert both internally and externally. This specialist brings ideas to life by shaping Joink Managed Services and client strategy through advisory relationships, transforming possibilities into reality.

REPORTS TO

  • Managed Services Manager

SUPERVISES

  • No direct reports

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Hosting product support
  2. Service monitoring and issue resolution
  3. Direct customer service and technical support
  4. Work with other support staff
  5. Process improvement and training
  6. Operating system management
  7. OS and Application Patching and Maintenance
  8. Server provisioning
  9. Log Analysis
  10. Email and Web System Support

KNOWLEDGE, SKILLS, AND ABILITIES

  • Ability to work on multiple priorities and/or projects simultaneously
  • Excellent listening and communications skills, both verbal and written
  • Organized, detail oriented and self-motivated
  • Ability to provide and maintain detailed documentation on each job
  • Willingness to develop professionally

QUALIFICATIONS

  • Ability to troubleshoot and resolve complex service issues
  • Ability to understand servers, and networking technologies
  • Strong customer relationship skills
  • Understanding of Windows operating systems
  • Working level understanding of VMware
  • Understanding of Cloud technology components at the hardware and software infrastructure level
  • Must have a vehicle to drive to customer locations as necessary
  • Candidate must be willing to reside near or commute to Terre Haute, Indiana

WORKING ENVIRONMENT

  • 8 AM – 5 PM, Monday – Friday, with overtime as needed
  • Occasional before work/after work meetings and events
  • Less than 10% overnight travel

WHEN APPLYING

  • Please prepare a cover letter explaining why you are an excellent fit for this position
  • Please outline all work experience, detailing any relevant work experience
  • Please outline all training and certifications achieved
  • Please describe scenarios in which your logic and analytical abilities have allowed you to troubleshoot and solve problems effectively

OTHER DUTIES

Please note that this job description is not a comprehensive list of all activities, duties or responsibilities the employee may be required to engage in for this job. These duties, activities, and responsibilities may change at any time with or without notice.

EEO STATEMENT

Joink, LLC is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class. 

Contact Us

Joink LLC
834 South 10th Street
Terre Haute, IN 47807
Phone
888-315-6465 (Toll Free)
812-234-5100 (Local)

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