Field Technician

Details

Job Title: Field Technician
Classification:  Non Exempt, Hourly


Date Revised: October 2019

Job Title:Field Technician

Classification:Non-Exempt, Hourly

QUALIFYING QUESTIONS

Are you a self-starter? Do you enjoy structured cabling, conduit placement, light construction, routing and switching, telephone systems, and working independently in the field to implement such solutions? Do you want to be instrumental in the success of growing a regional technology services firm?

If so, then you should consider applying for this position with Joink!

ABOUT THE COMPANY

Joink, LLC was founded as an Internet Service Provider, providing dial-up, DSL and fixed wireless broadband Internet services. Today, the company provides connectivity for customers who span the landscape from residential to enterprise using technologies that include leased lines, unlicensed wireless, licensed wireless, and fiber optics. Also, the company provides managed hosting services including virtual machine, web/email, and offsite backup storage. And finally, the Company’s technology services group leverages its enterprise knowledge of networking, software, storage, and telephony technologies to provide design, installation, and continued supported around key technologies from companies such as VMware, Cisco UCS, IBM, Veeam and Microsoft.

POSITION SUMMARY

This representative will support both the Client Services and Activations teams. Work will be varied from job to job and service call to service call. This individual will service both of those teams by installing cabling pathways, terminating cable, installing ONTs, and cutting over Ethernet and voice services to Joink

This team member will be given considerable autonomy in representing Joink and completing work, should be self-motivated, able to prioritize and report on work status, and be committed to complete transparency in performing key responsibilities. In addition, this team member should be capable of finding solutions to problems and be comfortable bringing management a problem along with one or more proposed solutions.

REPORTS TO

  • Field Manager

SUPERVISES

  • No direct reports
  • May lead, train, or participate in work team assignments

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  1. Participate in documenting Joink’s installation procedures and guidelines
  2. Install and maintain conduit, raceway, strut, and all other systems to protect and manage structured cabling
  3. Install, splice, test/certify, label, and maintain and document structured copper and fiber optic cabling
  4. Ability to perform core drilling in concrete and brick
  5. Ability to troubleshoot existing phone lines, horizontal cabling, and backbone cabling
  6. Travel on site to customer location to troubleshoot, assist, and resolve problems

KNOWLEDGE, SKILLS, AND ABILITIES

  • Communicate effectively with customers, management, and coworkers regarding the job
  • Provide excellent written and verbal communication
  • Existing knowledge of Demarcation and MDF
  • Be able to present to both internal and external project stakeholders on the merits of a particular network design or implementation
  • Maintain the ability to communicate at both a business and technical level
  • Report to Joink implementation coordinators, account managers, and project managers any pertinent project details on time and as requested
  • Avoid harmful gossip about issues not related to work
  • Document each interaction or attempted interaction within business management software
  • Be familiar with the relevant underlying technologies being implemented, their application to the internal business or external client needs
  • Handle confidential information—including restricted use of cell phone conversations in a public setting, secure versus insecure email, paper/electronic recordkeeping in compliance with client and Joink requirements
  • Always exhibit professional conduct
  • Manage multiple client projects with the ability to track multiple details fluently
  • Track time throughout each day and enter that time in Joink’s time tracking tool
  • Ability to adjust quickly to changing and competing priorities
  • Able to make quick decisions with limited information
  • Willing to learn new technologies and perform additional duties as requested
  • Able to be a team player and help assist fellow co-workers as needed
  • Able to maintain a calm and professional demeanor at all times

WORK ENVIRONMENT

This position requires travel to various locations and routinely uses a variety of equipment and tools relating to electronics, digital radio technology, cellular systems, wireless, and fiber.

Generally, working hours are from 8AM—5PM Monday through Friday. However, applicants must be willing and able to:

  • Work after hours or on weekends occasionally for callouts or cutovers
  • Work from home providing remote support over VPN if necessary to support an outage
  • Work some overtime as needed and/or without advance notice
  • Be on call on a rotational basis
  • Travel for one to two week periods for training and professional development
  • Perform job duties in all weather conditions (excepting those which are dangerous, e.g. thunderstorms)

QUALIFICATIONS

  • Associate’s degree in an IT subject area (preferred) or equivalent experience
  • 2 or more years of professional experience working in a small business/commercial setting
  • Ability to perform both mechanical work such as pulling cable, installing track and wire, installing mounting brackets, punching down CAT5e,
  • Installing, bending, and fitting ¾” PVC conduit including box offsets, 30 degree, 45 degree, and 90 degree bends
  • Installing, bending, and fitting ¾” EMT conduit including box offsets, 30 degree, 45 degree, and 90 degree bends
  • Transitioning from HDPE to PVC and PVC to EMT utilizing male adapters and passthru Interest and ability to learn and be trained on structured cabling termination and the process of cutting over telephone wiring from the existing carrier NID to a new Joink ONT
  • Ability to use measuring and diagnostic tools to test, adjust, and repair electronic equipment
  • Valid driver’s license and clean driving record
  • Candidate must be willing to reside near or commute to Terre Haute, Indiana.

The following qualifications will give candidates priority in the selection process:

  • Bachelors’ degree, especially if in an IT discipline
  • ITS Cabling Installation Certification (www.bicsi.org, “ITS Cabling Installation Program”)
  • Cisco CCNA
  • Cisco UC 560, UC, or ESI phone system installation experience
  • Experience working as a structured cabling contractor
  • Experience working as a telephone system installer
  • Experience terminating and/or fusion welding single mode fiber

WHEN APPLYING

  • Please prepare a cover letter explaining why you are an excellent fit for this position
  • Please outline all work experience, detailing any relevant work experience
  • Please outline all training and certifications achieved
  • Please describe scenarios in which your logic and analytical abilities have allowed you to troubleshoot and solve problems effectively

OTHER DUTIES

Please note that this job description is not a comprehensive list of all activities, duties or responsibilities the employee may be required to engage in for this job. These duties, activities, and responsibilities may change at any time with or without notice.

EEO STATEMENT

Joink, LLC is an Equal Employment Opportunity Employer and will not discriminate against or harass any applicant or employee on any grounds prohibited under any federal, state or local law, including race, creed, color, religion, sex, national origin, age, disability, sexual orientation, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class. 

Contact Us

Joink LLC
834 South 10th Street
Terre Haute, IN 47807
Phone
888-315-6465 (Toll Free)
812-234-5100 (Local)

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