This section helps troubleshoot common problems while installing and using Joink's BrowseBlast Accelerator. Click any of the following symptoms for resolution information.

• When trying to connect to the Joink BrowseBlast Service, I get the error message, "BrowseBlast Web Accelerator cannot connect to Joink's BrowseBlast Service..."
  
  
• When attempting to connect to Joink's BrowseBlast Service, I receive the error, "Joink's BrowseBlast Service does not allow connections from your current IP address..."
  
  
• When attempting to connect to Joink's BrowseBlast Service, I receive the error, "Your Username and/or Password were not accepted by Joink's BrowseBlast Service..."
  
  
• When attempting to connect to Joink's BrowseBlast Service, I receive the error, "Joink's BrowseBlast Service could not be started due to an authentication timeout ..."
  
  
• I receive the error, "BrowseBlast Web Accelerator cannot be started due to an internal error ..."
  
  
• I receive the error, "BrowseBlast Web Accelerator was unable to load the sdicore.dll library ..."

1. Check that you have successfully connected to your Joink dial-up service in your usual manner (e.g. Did your dial-up connection successfully connect to Joink?). This step is independent of whether or not you launch Joink's BrowseBlast Accelerator.
2. Ensure that the ISP that you are connected to is, in fact, Joink. In most cases, you cannot connect to another ISP and use the same BrowseBlast Accelerator connection settings.
3. Verify that the Connection information located in the Settings dialog is the same as that provided to you by Joink.
4. If you are running firewall software, make sure that a firewall rule is present that allows access to the Remote Server Port (located in the Settings dialog)
5. Try uninstalling Joink's BrowseBlast Accelerator (Control Panel-->Add/Remove Programs and select BrowseBlast Web Accelerator) then re-install it.
6. Contact Customer Care (888/315-6465 Option 3) to verify that Joink's BrowseBlast Service is up and running.

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1. Ensure that the authentication information provided to you upon sign-up has been keyed in correctly.
2. Try reconnecting to your Joink Dial-Up Internet service.

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1. Try restarting your machine and launching Joink's BrowseBlast Accelerator.
2. If the problem persists contact Customer Care (888/315-6465 Option 3).

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1. The likely cause of this is that you accidentally deleted a file or resource required by Joink's BrowseBlast Accelerator. Fully uninstall and then re-install Joink's BrowseBlast Accelerator.

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