Joink Billing and Payment Policy (effective 2/28/07)

All Joink customers are billed, to their e mail, on the 17 th for their next month's Internet service. The bill for service is due on or before the last day of each month. Automatic payment withdrawal will occur on the 1 st of each month

If payment is not received by the 5 th of the month, Joink will send a reminder e mail for the balance that is currently due. It is extremely important that Joink has our customer's correct e mail address.

If your current payment is not received by the 12 th of the month, a second e mail notification will be sent with the past due balance and notification of a pending $ 2.50 late fee if the account is not current by the 17 th .

On the 17 th , the $ 2.50 will be added to the new invoice. The charges are now 17 days past due. The new invoice generated on the 17 th will include the current month's charge, the past due months charge, and the late fee.

If the past due amount including the late fee is not received by the 23 rd of the month, a letter is mailed with notification the late fee has been assessed to the account. The letter will also notify of a pending service interruption in the next 7-10 days if the past due balance plus the late fee has not been paid in full. An e mail will also be sent notifying the Authorized Dealer, who sold the account, the account is past due and subject to a pending disconnect.

If the past due amount including the late fee is not received by the 3 rd of the month the service will be disabled. For example, a customer billed on December 17, 2006 will have their account disabled on February 3, 2007 if payment has not been received.

If Joink does not receive payment in the next 5 days (approximately the 8 th of the month) after the account has been disabled, a letter will be mailed notifying the customer of the total amount due for all services rendered, and a request for payment. If a truck roll is necessary to receive payment to restore service a $25 reactivation fee will apply.

If Joink does not receive payment in the next 9 days (approximately the 17 th of the month) after the account has been disabled, a Final Notice will be mailed notifying the customer of the total amount due for all services rendered, and a request for an immediate payment. The Final Notice will also notify the customer their account may be turned over to a collection agency.

If after 60 days a payment has not been received for all services rendered, the non paying former customer will be turned over to a collection agency (approximately the 30 th of the month).